Spam Filtering
Under MyPanel->Services->Email Service you can edit spam policies, whitelists & blacklists (using the traffic light icon).
There is also a new table at the bottom showing the default policy on the domain.
Each pop account or alias can have its own anti-spam policies.
Anti-spam settings explained
Filtering policy
Using the drop down menu you can select the spam filtering policies on the particular email account to...
- Uncensored (no virus or spam filtering)
- No spam filtering
- Spam is identified and tagged in inbox with [ ** SPAM ** ] in subject
- Spam filtered as normal, no virus filtering
- A range from Very permissive spam filtering [2/10] to Very aggressive spam filtering [10/10].
The default spam filtering for every email account on our mail server is “Normal virus and spam filtering [6/10]” - so this is what you account will be set to unless its has been customised by us in the past.
As well as the above policies for individual pop accounts these can also be applied to the whole domain.
Under Default Anti-spam Policy, policies and rules can be set for the domain as a whole. NB If you have additional mailboxes and/or aliases on the domain they will also inherit this policy, unless they have their own individual policies set up.
Whitelisted addresses
Here you can “Whitelist” email addresses (one at a time) that can bypass our spam filters and always be delivered for pop account or alias. When a pop account is whitelisted it is included in a white list - confirming that any emails from that address are acceptable and will be delivered to the Inbox.
Blacklisted addresses
Here you can “Blacklist” email addresses (one at a time) that always be marked as spam by our spam filters. When a pop account is blacklisted it is included in a black list - confirming that any emails from that address are NOT acceptable, and therefore will not be delivered to the Inbox.